Jupiter's New Utility Billing Portal Goes Live Tuesday: What Customers Need to Know
JUPITER, Fla. — If you pay your Jupiter water bill online, there are a few changes you'll want to know about this week.
The Town of Jupiter Utilities Department will launch its new online customer portal, Jupiter Utilities Connect, at 8 a.m.
Tuesday, August 25. The new system is designed to make it easier for customers to pay bills, manage their accounts,
monitor water usage and receive account alerts.
The change does come with one important step for existing users: you'll need to create a new password.
What existing customers need to do
Beginning Tuesday morning, customers will use the email address associated with their utility account instead of their previous username.
For the first login, the Town says customers should:
- Go directly to utilitybill.jupiter.fl.us
- Enter the email address associated with the existing utility account
- Select "Forgot your Password?"
- Follow the instructions to create a new password
The web address itself isn't changing, but the Town recommends updating any saved bookmarks. Older bookmarks may contain additional information in the URL that prevents them from working with the new system.
Online payments unavailable until Tuesday morning
As part of the transition, Jupiter's existing online customer portal and online payment processing have been unavailable since 4 p.m. Friday, August 21.
Service is expected to resume with the launch of the new portal at 8 a.m. Tuesday. The Town says a grace period will be provided for payments that couldn't be made because of the interruption.
Customers who need to make a payment before the new portal opens can use the Town's automated phone system at 561-741-2300 or the payment drop box at Town Hall. In-person payments are also available during normal Town Hall business hours.
What's new?
According to the Town, the upgraded portal will offer a more user-friendly design, improved mobile payment options and enhanced online account access. Customers will be able to manage their utility accounts, make payments and monitor water usage through the new system.
There's another upgrade coming soon, too.
The Town says a new Jupiter Utilities Connect mobile app is expected to launch in late September 2026.
Customers who don't know which email address is associated with their existing account, or who have trouble accessing the new portal, can contact Jupiter Utilities at 561-741-2300 on weekdays or 561-741-2609 on weekends.
If you've previously paid your Jupiter utility bill online, don't be surprised when your old login doesn't work Tuesday. Use your account email address and reset your password to get started with the new system.